We're so glad you received the replacement cover! Receiving your package in the condition you received it is not the experience we want for our customers. We have followed up with our carrier to ensure this doesn't happen again. Thanks for your loyalty to Plum Paper these last 3 years!

Thank you so much for the kind words about the products and quality. That means a lot to us! 😊 You're also completely right about the shipping. A 2-3 week turnaround time for stickers and notepads is far too long, and it isn't the experience we want anyone to have. The planners do take time to make, but ready-made items shouldn't be held up alongside them. We've since changed how non-custom orders are processed so they ship on their own timeline instead of waiting on production. I've reached out to you directly so we can make your order right. Thank you for taking the time to share your experience.

Thank you for taking the time to share this. We're sorry the outcome wasn't what you were hoping for. When you let us know about the mix-up with your order, our team looked for a way to help and offered the best option we had available, and we're genuinely sorry it didn't feel like enough. If you'd like to revisit it, please reply to your original support thread and ask for it to be escalated. We'd welcome the chance to take another look.