Custom orders will be processed in 10-15 business days | Please select your start month accordingly
Plum Paper Support
Frequently Asked Questions
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Placing an Order
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Placing an Order FAQs
Q:
I am confused on how to place an order. Can you help me?
Q:
How do I place a Tax Exempt order or a Purchase Order?
Q:
Can I make a special request for my order?
Q:
I am not able to move my item to my cart. Can you help?
Q:
Can I change the colors of any pattern design?
Q:
Can I personalize my cover design?
Q:
My native language uses accents and special characters. Will they print in my custom headers if I include them?
Q:
The font that I have chosen is too small.
Q:
What resolution should my photo be?
Q:
Will my cover match the colors that my computer shows exactly?
Q:
Do I have to include personalization on my cover?
Q:
What is your current processing time?
Q:
I am unable to complete my order and am receiving an error message.
Q:
Can my planner order be rushed?
Q:
What if I have a question about my order?
A:

If you have a question or request about your order, please contact our Customer Service team at hello@plumpaper.com before placing your order. Please keep in mind that once a custom order is submitted, we are not able to make any changes to it.

Q:
Are there any discounts available?
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How can I review my order details?
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What payment methods do you accept?
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How do I request my planner's cover be made interchangeable?
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Can I save my planner in my cart until I'm ready to order?
Q:
My order details say 'NO PUNCH' for my planner. What does this mean?
Q:
My order details say 'DISC PUNCH' for my planner. What does this mean?
Q:
My order details are not reflecting my Start-Day selections. Why is that?
Q:
I am having trouble adding my custom events. Why is that?
Q:
Do you offer price adjustments?
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