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Frequently Asked Questions
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Placing an Order FAQs
Q:
I am confused on how to place an order. Can you help me?
Q:
How do I place a Tax Exempt order or a Purchase Order?
Q:
Can I make a special request for my order?
Q:
Why is my referral code not appearing at checkout?
Q:
I am not able to move my item to my cart. Can you help?
Q:
Can I change the colors of any pattern design?
Q:
Can I personalize my cover design?
Q:
The font that I have chosen is too small.
Q:
What resolution should my photo be?
Q:
Will my cover match the colors that my computer shows exactly?
Q:
Do I have to include personalization on my cover?
Q:
What is your current processing time?
Q:
I am unable to complete my order and am receiving an error message.
Q:
Can my planner order be rushed?
Q:
How do I add a note to my order?
Q:
Are there any discounts available?
Q:
How can I review my order details?
Q:
What payment methods do you accept?
Q:
How do I request my planner's cover be made interchangeable?
Q:
Can I save my planner in my cart until I'm ready to order?
Q:
My order details say 'NO PUNCH' for my planner. What does this mean?
Q:
My order details say 'DISC PUNCH' for my planner. What does this mean?
Q:
My order details are not reflecting my Start-Day selections. Why is that?
A:

For some of our layouts, we offer the option for you to start your weekly spreads on a Monday or Sunday. If this option is available for the layout, it will be part of Step 5. The weekly spreads start-day will be labeled as 'Weekly Pages Start On' in your order details.

For all of our layouts, you can select between Monday and Sunday for the start-day of your Monthly Spreads. This is chosen in Step 6. In your order details, this selection will be called 'Month Pages Start On.' All monthly calendars in your planner will reflect this selection.

Please note - the Daily and Monthly layouts do not include weekly spreads, so they default to saying Monday for the 'Weekly Pages Start On.'

Q:
I am having trouble adding my custom events. Why is that?
Q:
Do you offer price adjustments?
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