30% Off Sitewide | Cyber Sale 11/26-12/1
Plum Paper Support
Frequently Asked Questions
My Account
General Questions
Placing an Order
Product Questions
Shipping Questions
Pending Order
Returns and Exchanges
Problem With an Order
Placing an Order FAQs
Q:
I am confused on how to place an order. Can you help me?
Q:
How do I place a Tax Exempt order or a Purchase Order?
Q:
Can I make a special request for my order?
Q:
Why is my referral code not appearing at checkout?
Q:
I am not able to move my item to my cart. Can you help?
Q:
Can I change the colors of any pattern design?
Q:
Can I personalize my cover design?
Q:
The font that I have chosen is too small.
Q:
What resolution should my photo be?
A:

We recommend that your photo is 300 ppi for the best print quality. Most photos from a modern mobile device will print very well. If your photo is 1MB to 2MB and is clear when taking up most of your computer monitor, then it should print clearly. If you have any concerns about your photo printing clearly, just send it to us in an email, and we can check it out for you.

Q:
Will my cover match the colors that my computer shows exactly?
Q:
Do I have to include personalization on my cover?
Q:
What is your current processing time?
Q:
I am unable to complete my order and am receiving an error message.
Q:
Can my planner order be rushed?
Q:
How do I add a note to my order?
Q:
Are there any discounts available?
Q:
How can I review my order details?
Q:
What payment methods do you accept?
Q:
How do I request my planner's cover be made interchangeable?
Q:
Can I save my planner in my cart until I'm ready to order?
Q:
My order details say 'NO PUNCH' for my planner. What does this mean?
Q:
My order details say 'DISC PUNCH' for my planner. What does this mean?
Q:
My order details are not reflecting my Start-Day selections. Why is that?
Q:
I am having trouble adding my custom events. Why is that?
Q:
Do you offer price adjustments?
Send Us An Email
Your browser is not supported.
Our site might not work properly for you. Plum Paper supports the two most recent versions of all major browsers. Please change or update for a better experience.