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Plum Paper Support
Frequently Asked Questions
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Shipping Questions
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Shipping Questions FAQs
Q:
How long does shipping take?
Q:
Can I change the shipping address on my order?
Q:
What method is used to ship my package?
A:

"Standard Shipping: UPS Ground, UPS Ground Advantage, FedEx Ground, USPS Ground Advantage, or USPS Priority

Expedited Shipping: UPS Express, FedEx Express, or USPS Priority Mail. Hawaii, Alaska, APO, and FPO addresses are shipped via USPS only.

International Shipping: UPS International, USPS International Priority, or FedEx International

Accessories orders that weigh less than 13oz will be shipped through USPS Ground Advantage as their standard shipping method.

If your address cannot be delivered to by a certain carrier, you'll be prompted to provide shipping instructions when you enter your shipping information at checkout."

Q:
I am shipping internationally. Is there anything I need to know?
Q:
What countries do you ship to?
Q:
I provided the incorrect address and my package was returned to you. What is your policy?
Q:
My package has been delayed in shipping. What can you do?
Q:
Can I pick up my order?
Q:
Do you ship to P.O. boxes?
Q:
How do I track my package?
Q:
My tracking shows that my package was delivered, but I have not received it. What do I do?
Q:
Do you offer Free Shipping?
Q:
How do I contact the shipping carrier?
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