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Plum Paper Support
Frequently Asked Questions
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General Questions
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Product Questions
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Pending Order
Returns and Exchanges
Problem With an Order
Problem With an Order FAQs
Q:
My planner arrived damaged. What do I do?
Q:
My order arrived incomplete.
Q:
I received someone else’s order. What do I do?
Q:
My planner is not what I thought I had ordered.
Q:
My planner was less than perfect when it arrived.
Q:
I provided the incorrect address and my package was returned to you. What is your policy?
Q:
I am having an issue with my gift card. Can you help?
Q:
There is an issue with my package and I filed a claim with UPS. What should I do next?
A:

Please contact us as soon as possible if there is an issue with your order's tracking or delivery. We can file a claim with UPS on your behalf. We are not notified by UPS of a claim being filed by the customer so please send us a message through the form below or by emailing us at hello@plumpaper.com. We will assist you as best we can.

Q:
What should I do if my order is incorrect?
Q:
How should I care for my planner's cover?
Q:
My tracking shows that my package was delivered, but I have not received it. What do I do?
Q:
My tracking says that it was 'tendered to the military.' Is this normal?
Q:
My planner appears to have been printed incorrectly, and some days are lighter in color. Is this normal?
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