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Plum Paper Support
Frequently Asked Questions
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General Questions
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Pending Order
Returns and Exchanges
Problem With an Order
Problem With an Order FAQs
Q:
My planner arrived damaged. What do I do?
Q:
My order arrived incomplete.
A:

If you are missing an accessory or personalized item, please contact us at hello@plumpaper.com, and we will look into the issue. Please send us an email as soon as possible after receiving your package so we can resolve the issue right away. We are not able to send replacement items after 90 days of an order being shown as received.

Q:
I received someone else’s order. What do I do?
Q:
My planner is not what I thought I had ordered.
Q:
My planner was less than perfect when it arrived.
Q:
I provided the incorrect address and my package was returned to you. What is your policy?
Q:
I am having an issue with my gift card. Can you help?
Q:
There is an issue with my package and I filed a claim with UPS. What should I do next?
Q:
What should I do if my order is incorrect?
Q:
How should I care for my planner's cover?
Q:
My tracking shows that my package was delivered, but I have not received it. What do I do?
Q:
My tracking says that it was 'tendered to the military.' Is this normal?
Q:
My planner appears to have been printed incorrectly, and some days are lighter in color. Is this normal?
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