30% Off Sitewide | Cyber Sale 11/26-12/1
Plum Paper Support
Frequently Asked Questions
My Account
General Questions
Placing an Order
Product Questions
Shipping Questions
Pending Order
Returns and Exchanges
Problem With an Order
Pending Order FAQs
Q:
After my order has been placed, can I change my order?
Q:
Can my planner order be rushed?
Q:
What is your current processing time?
Q:
Why is my order taking longer than expected to ship?
Q:
Can I change the shipping address on my order?
Q:
I did not receive my confirmation email, can you resend it?
Q:
How can I check the status of my order?
A:

Once your order has been placed, it goes straight to our processing queue. When viewing your order details in your account profile, your order will show as 'In Production" or "Received" during its entire time being processed. We are unable to provide a more detailed update as we make a custom product.

'In Production" and "Received" are the same status level.

Q:
Are "ship dates" the estimated delivery window?
Send Us An Email
Your browser is not supported.
Our site might not work properly for you. Plum Paper supports the two most recent versions of all major browsers. Please change or update for a better experience.