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Plum Paper Support
Frequently Asked Questions
My Account
General Questions
Placing an Order
Product Questions
Shipping Questions
Pending Order
Returns and Exchanges
Problem With an Order
Problem With an Order FAQs
Q:
My planner arrived damaged. What do I do?
Q:
My order arrived incomplete.
Q:
I received someone else’s order. What do I do?
Q:
My planner is not what I thought I had ordered.
Q:
My planner was less than perfect when it arrived.
Q:
I provided the incorrect address and my package was returned to you. What is your policy?
Q:
I am having an issue with my gift card. Can you help?
A:

We can help you with

  • checking the gift card balance
  • re-sending the original gift card email
  • fixing a typo in the recipient's email
  • applying a gift card to a recently placed order.

Please email us for any assistance you require.

Q:
There is an issue with my package and I filed a claim with UPS. What should I do next?
Q:
What should I do if my order is incorrect?
Q:
How should I care for my planner's cover?
Q:
My tracking shows that my package was delivered, but I have not received it. What do I do?
Q:
My tracking says that it was 'tendered to the military.' Is this normal?
Q:
My planner appears to have been printed incorrectly, and some days are lighter in color. Is this normal?
Send Us An Email
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