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Plum Paper Support
Frequently Asked Questions
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General Questions
Placing an Order
Product Questions
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Pending Order
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Problem With an Order
Placing an Order FAQs
Q:
I am confused on how to place an order. Can you help me?
A:

We are here to help! We are available through Email to assist you between the hours of 8:00 a.m. - 4:00 p.m. PT at hello@plumpaper.com.

Q:
How do I place a Tax Exempt order or a Purchase Order?
Q:
Can I make a special request for my order?
Q:
I am not able to move my item to my cart. Can you help?
Q:
Can I change the colors of any pattern design?
Q:
Can I personalize my cover design?
Q:
My native language uses accents and special characters. Will they print in my custom headers if I include them?
Q:
The font that I have chosen is too small.
Q:
What resolution should my photo be?
Q:
Will my cover match the colors that my computer shows exactly?
Q:
Do I have to include personalization on my cover?
Q:
What is your current processing time?
Q:
I am unable to complete my order and am receiving an error message.
Q:
Can my planner order be rushed?
Q:
What if I have a question about my order?
Q:
Are there any discounts available?
Q:
How can I review my order details?
Q:
What payment methods do you accept?
Q:
How do I request my planner's cover be made interchangeable?
Q:
Can I save my planner in my cart until I'm ready to order?
Q:
My order details say 'NO PUNCH' for my planner. What does this mean?
Q:
My order details say 'DISC PUNCH' for my planner. What does this mean?
Q:
My order details are not reflecting my Start-Day selections. Why is that?
Q:
I am having trouble adding my custom events. Why is that?
Q:
Do you offer price adjustments?
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