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Plum Paper Support
Frequently Asked Questions
My Account
General Questions
Placing an Order
Product Questions
Shipping Questions
Pending Order
Returns and Exchanges
Problem With an Order
Shipping Questions FAQs
Q:
How long does shipping take?
Q:
Can I change the shipping address on my order?
Q:
What method is used to ship my package?
Q:
I am shipping internationally. Is there anything I need to know?
Q:
What countries do you ship to?
Q:
I provided the incorrect address and my package was returned to you. What is your policy?
Q:
My package has been delayed in shipping. What can you do?
Q:
Can I pick up my order?
Q:
Do you ship to P.O. boxes?
Q:
How do I track my package?
Q:
My tracking shows that my package was delivered, but I have not received it. What do I do?
Q:
Do you offer Free Shipping?
Q:
How do I contact the shipping carrier?
A:

UPS (USA) - 1-800-742-5877

UPS (International) - 1-800-782-7892

USPS - 1-800-275-8777

We understand that it is frustrating to contact UPS and USPS about a package. So if you require assistance with your in-transit or delivered package, please contact us through the form below.

Send Us An Email
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