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Plum Paper Support
Frequently Asked Questions
My Account
General Questions
Placing an Order
Product Questions
Shipping Questions
Pending Order
Returns and Exchanges
Problem With an Order
Placing an Order FAQs
Q:
I am confused on how to place an order. Can you help me?
Q:
How do I place a Tax Exempt order or a Purchase Order?
Q:
Can I make a special request for my order?
A:

We are only able to offer the customizations that are available through the builder on our website. We cannot make alterations to the layouts that we offer. However, there are some requests that we are able to fulfill. Please send us an email before placing your order to check with us whether we can fulfill your request. Please be aware that requests left in the Order Notes box will not be seen until after the planner has been printed.

We do not need to be emailed about Interchangeable Cover requests prior to an order being placed.

Q:
Why is my referral code not appearing at checkout?
Q:
I am not able to move my item to my cart. Can you help?
Q:
Can I change the colors of any pattern design?
Q:
Can I personalize my cover design?
Q:
The font that I have chosen is too small.
Q:
What resolution should my photo be?
Q:
Will my cover match the colors that my computer shows exactly?
Q:
Do I have to include personalization on my cover?
Q:
What is your current processing time?
Q:
I am unable to complete my order and am receiving an error message.
Q:
Can my planner order be rushed?
Q:
How do I add a note to my order?
Q:
Are there any discounts available?
Q:
How can I review my order details?
Q:
What payment methods do you accept?
Q:
How do I request my planner's cover be made interchangeable?
Q:
Can I save my planner in my cart until I'm ready to order?
Q:
My order details say 'NO PUNCH' for my planner. What does this mean?
Q:
My order details say 'DISC PUNCH' for my planner. What does this mean?
Q:
My order details are not reflecting my Start-Day selections. Why is that?
Q:
I am having trouble adding my custom events. Why is that?
Q:
Do you offer price adjustments?
Send Us An Email
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