My Account FAQs
To create a new account, Click on this link: Sign Up A confirmation email will be sent once your account information is completed.
You can find your full order details in your Account Profile. You can find the Account Profile button in the top right corner of your screen while on a desktop. There will be a tab in your profile labeled Orders. You'll then click on your order number.
You'll be able to view all of the following: cover customizations, special dates, start month, length, size, ship dates, shipping method, order totals, order status, shipping information, and the last 4 digits of the card that was charged.
Click here: Forgot my Password and enter your email address to recover your password.
If you are not receiving the password reset email, it may have gone to your junk folder. Please feel free to reach out to us and we can reset your password for you. You can reach our customer service team by emailing us at hello@plumpaper.com
Please make sure that your email address and password are correct. If you are seeing the error, ‘invalid login credentials’ or ‘email was not found’ when attempting to log in and you have placed an order with us, there may have been a typo in your email address when creating your account. We can adjust this for you if you send us an email at hello@plumpaper.com
General Questions FAQs
Yes! You can find all the details on our Affiliate Page.
We appreciate your interest, and if your skills and experience align with our needs, we will reach out to you soon.
Please send an email to hello@plumpaper.com, and our team will respond to you as soon as we can. Please note that we receive numerous donation requests throughout the year, and while we appreciate each one, we're unable to participate in or contribute to every request we receive.
We would love to hear from you. You can contact us by email: hello@plumpaper.com
Emails are generally responded to in 1-3 business days.
We do our best to answer all of our emails within 48 business hours. Please do not message us on Facebook or Instagram with customer service related issues, as we do not monitor these social media outlets for these issues.
Our Facebook page is: Plum Paper
Our Instagram page is: @plumpaper
We truly value the feedback we hear from our customers. Our goal is to continually improve upon our product from the feedback we receive. Please send us a message at hello@plumpaper.com with your feedback and suggestions, and our customer service team will get back to you. If you would like to write a review on your product, you will receive a review request via email after your purchase.
Yes! Once you've had some time to use your planner, keep an eye out for a review request email from us. This is your chance to share feedback on your product as well as your overall experience shopping with us. We'd also love to see how you use your planner in real life so feel free to include photos in your review to inspire other customers with your creative setups and ideas!
Our processing time varies due to the season your order is placed and the volume of orders that are received during this time. Our current processing time and approximate ship dates can be viewed on each page during the ordering process as well as at check out. Because each planner is not printed until an order is placed, the processing time is the same regardless of the number of customizations.
We love to see how our customers are using our products! Tag us on Instagram at @plumpaper and #plumpaper. You can also submit a picture with a product review via the review link you will receive after you place your order. We would love to share your pictures on our site!
We would be happy to check the details of your planner before you place your order! Please contact our customer service team via email at hello@plumpaper.com, and we will confirm that your planner will print exactly how you've customized it.
Please reach out to us before placing your order. Once a custom order is submitted, we are not able to make any changes to it.
Placing an Order FAQs
Unfortunately, we are not able to print non-alphanumeric characters. Please review this list of accented characters we can print in the custom headers of our planner layouts. If you're unsure or want to confirm with us before ordering, please get in touch with our customer service team.
 à À Á Ä Å Ā É È Ê Ë Ì Í Î Ï Ī Ó Õ Ô Ö Ò Ù Ú Û Ü Ū Ñ Ç Ø Ð Æ Œ
Because each planner is hand-made to your customizations, we're unable to offer expedited processing. We work hard to ship every order within the estimated timeframe provided at checkout. If you'd like your order to arrive faster once it ships, you can select Expedited Shipping at checkout for an additional fee, this speeds up delivery time, not production time.
We are only able to offer the customizations available through the builder on our website and cannot make alterations to the layouts we offer. If you have a special request or question about your order, please contact our customer service team via email at hello@plumpaper.com before placing your order. Once an order is placed, it goes straight to production for printing, and we are not able to honor special requests after the order has been submitted.
Yes! We offer discounts forTeachers, Students, Health Care workers, Military Members, or First Responders through Go Certify. Simply verify your status at Go Certify to receive your discount code.
You can now select an Interchangeable Cover right in the planner builder. Just check the Interchangeable Cover box during checkout. We are not able to make the clear plastic covers interchangeable, and Hardcovers CANNOT be made interchangeable.
Yes, you can save your planner in your cart until you're ready to place your order. You can click on the 'Save' button at any point while building your planner. You will be able to come back and finish creating your planner at a later time.
Our processing time varies due to the season your order is placed and the volume of orders that are received during this time. Our current processing time and approximate ship dates can be viewed on each page during the ordering process as well as at check out. Because each planner is not printed until an order is placed, the processing time is the same regardless of the number of customizations.
We are here to help! We are available through Email to assist you between the hours of 8:00 a.m. - 4:00 p.m. PT at hello@plumpaper.com.
We are not able to make any custom color changes to a pattern.
Using our website planner builder, you can personalize your cover design with a monogram, name, quote, and/or photo. If adding a photo, please be sure your photo is a high quality image that will print clearly for your cover.
Please keep in mind that we are unable to print profanity, trademarked images, and non-alphanumeric characters on our covers.
Using our website planner builder, you can add a photo to the center of your cover. Your uploaded photo must be a high quality image that will print clearly for your cover. Our photo upload requirements are: Max File Size 20Mb, Minimum resolution 1125px X 1125px. We only accept the following image types: PNG, JPEG, GIF or WEBP. Once you upload your photo, you will be able to select a sqare or circular shape, zoom in, zoom out, rotate, crop, and you will be able to select a white background or transparent background.
The font will be the exact size that is shown in your preview. We are unable to change the size of the various fonts that we offer. Printing your customization on more than one line should increase the font size for you. If you are unable to read the font in your preview due to its size, please add it to your cart and email us at hello@plumpaper.com so that we can be sure to preview your cover and advise you before you place your order.
We recommend that your photo is 300 ppi for the best print quality. Most photos from a modern mobile device will print very well. If your photo is 1MB to 2MB and is clear when taking up most of your computer monitor, then it should print clearly. If you have any concerns about your photo printing clearly, just send it to us in an email, and we can check it out for you.
We do our best to match the colors shown on screen, but exact matching can't be guaranteed. Every monitor is calibrated differently and uses backlighting, so colors may appear brighter or more vibrant on screen than they do in print. Printing is also an art form, not an exact science, so slight variances are normal from print to print.
All preview images are digital renderings and will not match any monitor or device exactly.
If you're ordering matching items in the same pattern (like a planner and coordinating stationery), keep in mind there may be slight color variation between them. This can happen due to differences in our custom digital printing process and the material each item is printed on.
We're not able to offer custom color matching, but if you receive an item with a color issue, we're happy to take a look and see what options might be available.
No, any of our covers can be printed without personalization.
We apologize for any trouble you are experiencing. Please try using a different browser, a different device, or a computer as we have found that this will usually solve the problem. If any step at checkout is highlighted in pink/red, please review that step for any missing information. If you are still unable to place your order, be sure to send us an email at hello@plumpaper.com and we will continue to troubleshoot for you.
It’s easy. Just log into your account and click on “Profile” in the top right-hand corner. Then click on the “Orders” tab to view your orders. Your customizations and shipping information are all provided in your Profile.
We've removed the Order Notes box from checkout. If you have a question or request about your order, please contact our Customer Service team at hello@plumpaper.com BEFORE placing your order. Please keep in mind that once a custom order is submitted, we are not able to make any changes to it.
We offer a few ways for you to save on your order! Be sure to check the Offers box on our homepage for any current discounts we're offering.
We'd highly recommend signing up for our email newsletter and following us on social media. Subscribers and followers are always the first to know about any promotions we run, so it's worth keeping an eye out for one in the future!
We are not able to combine coupon codes, only one code can be used per purchase.
We realize our coupon codes can be found on various websites, but these coupons have expiration dates, so be sure you're redeeming a valid one.
We currently accept all major credit cards, ApplePay, and PayPal.We also offer a Pay Later option through PayPal at check out. You will find this in the Payment section Step 3 of check out. All prices are listed in US dollars.
Reordering a past planner is easy! Just go to your profile and select the "Orders" tab, where you'll see your previous orders along with a green "Re-order" button. Clicking it takes you into the builder with most of your original selections preloaded. If anything needs updating (like discontinued items or design changes), a pop-up will let you know exactly what to adjust. From there, you can click any item to edit it and make changes as you go.
Your account has two separate cart pages: Saved for Later and Shopping Cart. If you used the Save feature while creating your planner, you'll find it in Saved for Later.
If you don't see a Move to Cart option there, your item likely isn't fully customized yet. Look for red text below the item that says "Edit & Approve Item Before Moving to Cart" — if you see this, follow these steps:
1. Click Edit underneath the item. This returns you to where you left off in the builder — follow the green buttons to finish customizing.
2. On the Final Review step, review all your order details, then toggle Approve on.
3. Click Save to Cart.
Your item will now be in your cart and ready for purchase.
Tip: If the Move to Cart or Save to Cart button appears greyed out, it usually means the Approve toggle hasn't been switched on yet. Go back to Final Review, double-check your order details, and toggle Approve before trying again.
When your planner or notebook was being customized, the binding option that was selected for your book was "Not Bound or Punched." This means that your planner will not include binding or any type of hole punches. All pages and components will be sent as loose-leaf. This does not mean that your planner or notebook will be book-bound. This option is best for those that want to put their planner in a 3-ring or 6-ring binder and already have a system in mind.
If your order is still in the processing stage, we may be able to change your binding selection if this option was selected by accident. Please email our customer service team with your ORDER NUMBER to make the request.
When your planner or notebook was being customized, the binding option that was selected for your book was 'Disc Punch.' This means that your planner will be punched for a disc-bound system and will not include the necessary discs to bind the planner. We state in the builder that the discs are not included and the option to purchase a set is presented. If you are unfamiliar with the disc-bound binding system, we suggest doing some research before selecting this option, as it is not the best fit for everyone. The 'Disc Punch' option is best for those looking for a custom planner with removable pages and the ability to add or omit pages from their planner or notebook.
Clear covers are not available for disc punched planners and notebooks.
For some of our layouts, we offer the option for you to start your weekly spreads on a Monday or Sunday. If this option is available for the layout, it will be part of Step 5. The weekly spreads start-day will be labeled as 'Weekly Pages Start On' in your order details.
For all of our layouts, you can select between Monday and Sunday for the start-day of your Monthly Spreads. This is chosen in Step 6. In your order details, this selection will be called 'Month Pages Start On.' All monthly calendars in your planner will reflect this selection.
Please note - the Daily and Monthly layouts do not include weekly spreads, so they default to saying Monday for the 'Weekly Pages Start On.'
There are a few reasons why you are having trouble with adding your saved custom dates.
1. You have not yet selected a start month from the drop-down menu. Once you've selected the start month, you will be able to select the 'Add Your Own Special Dates' option. There will then be a button to click that says 'Click To Add Saved Events From Your Profile'.
2. Your saved events are not set to be Repeating. When your events were originally added, they were only added to one specific date. For example, if an event description says "On January 1, 2026 Only", the event will not print on any other day. You can change an event to be Repeating by clicking the Edit button next to the event in your Profile.
3. You are using a different account than your previous order.
Please be sure to click on the green "Holidays & Special Events" button in the Product Details of your planner while it is in your shopping cart before placing your order to confirm that there are no missing events. All holidays and custom events will be listed there along with their corresponding date.
If your organization qualifies for tax-exempt status, you can upload your exemption certificate in your Account Profile. Once submitted, our team will review and verify your certificate within 1–3 business days. Approved certificates will automatically apply to eligible future orders, removing applicable taxes at checkout.
We offer sitewide sales throughout the year, and we will announce these sales through social media and email blasts.
We are not able to offer a price adjustment to orders placed prior to or after the sale dates.
Product Questions FAQs
Our Snap-in Bookmarks come in two sizes to fit different coil thicknesses. There’s no size option at checkout, so here’s how it works:
- Ordering with a planner: Our production team will choose the right size based on your planner’s thickness. No action needed.
- Ordering a bookmark on its own: Email hello@plumpaper.com with your order number and the diameter of your planner’s coil in inches. If you don’t have an exact measurement, tell us whether the coil is 1" or under, or over 1", along with your planner’s page count. We’ll add a note to your order so you get the right fit.
Yes! You can find our Guide Books here: Layout & Add-On Guides
You can order multiple quantities of any add-on section, but please note that each additional copy will be identical to the first. We don't offer different variations within the same order. Our tabbed add-on sections are designed to cover a full 12 months.
Yes, all of our layouts automatically include a two-page monthly spread for each included month in your planner. When building your planner, you will be asked to customize your monthly spreads. You can choose what holidays are printed or omitted, you can add your own special dates, and you can change your start day of the month to either Sunday or Monday! Please be sure to review production times before selecting your start month.
We are unable to offer our add-on pages for our 12-month Daily planners. This is due to the thickness of the planner. If you change your layout, you will be able to select any of our planner add-ons in the builder.
We are unable to offer dispersed add-on pages for our Simple Monthly. The monthly spreads in this layout are printed front to back and it is impossible to add pages or tabs between them.
We offer three sizes of planners:
* A5 - 5.8" x 8.3"
* Regular - 7” x 9”
* Large - 8.5” x 11”
This is the size of the paper and does not include the coil and cover.
We offer many different weekly layouts to choose from but are not able to make any changes to these layouts beyond what we offer in the website builder.
Our Weekly planners range from 90 - 120 pages depending on the layout (180-240 front and back).
Our 12-month Daily planners have 220 pages (440 front and back).
Our Teacher planners include a grade-specific My Class add-on, 10 double-sided Checklist pages, and 2 sheets of stickers.
We use 70 lb text paper which is a thick paper with a smooth writing surface.
All Weekly Planner Layouts:
* 12 Month A5 - 1 lb. 2 oz.
* 12 Month 7" x 9" - 1 lb. 6 oz.
* 12 Month 7" x 9" Teacher - 1 lb. 9 oz.
* 12 Month 8.5" x 11" - 2 lbs. 2 oz.
* 12 Month 8.5" x 11" Teacher - 2 lbs. 11 oz.
All Daily Planner Layouts:
* 6 Month Daily A5 - 1 lb. 6 oz.
* 12 Month Daily A5 - 2 lbs. 5 oz.
* 6 Month Daily 7" x 9" - 2 lbs.
* 12 Month Daily 7" x 9" - 3 lbs. 1 oz.
* 6 Month Daily 8.5" x 11" - 2 lbs. 8 oz.
* 12 Month Daily 8.5" x 11" - 4 lbs. 4 oz.
These weights are based off of planners with no additional add on pages.
All Weekly Planner Layouts:
* 12 Month A5 - .65" thick
* 12 Month 7" x 9" - .65" thick
* 12 Month 7" x 9" Teacher - .75" thick
* 12 Month 8.5" x 11" - .65" thick
* 12 Month 8.5" x 11" Teacher - .875" thick
All Daily Planner Layouts:
* 6 Month Daily - .75" thick
* 12 Month Daily - 1.375" thick
* 6 Month Daily 7" x 9" - .75" thick
* 12 Month Daily 7" x 9" - 1.375" thick
* 6 Month Daily 8.5" x 11" - .75" thick
* 12 Month Daily 8.5" x 11" - 1.375" thick
These widths are approximate and based off of planners with no additional add on pages. The width applies to the thickness of the paper without the coil.
We use several different-sized coils for our planners. The size coil used depends on the number of pages included in each planner and the coil sizes available. Our Gold Coils are available in fewer diameters than our Silver Coils, so you may receive a wider coil if you choose this option. We are not able to fulfill requests for a larger or smaller size coil for your planner.
If you have opted to include the Scrapbook add-on in your planner or notebook, we will bump up the coil size to allow for your stickers and photos to be added.
Yes. We offer the option to request to have your planner shipped not bound and unpunched. You will find this option under Binding Choice while creating your planner.
Almost all of our planners include monthly tabs. The Simple Monthly layout does not include tabs.
Our monthly tabs are laminated for extra durability. The Modern and Colorful tabs have a glossy coating, and our Neutral tabs are matte.
Yes! We offer the option for you to select either Sunday or Monday as the start day for your weekly spreads.
We are not able to offer this option for all of our layouts. This is available for the following layouts:
ME, Hourly, Vertical Columns, Weekly Overview, Notes & Days, M-A-E, Two Sided Days, Ultimate Financial, Horizontal Financial, Ultimate Goal, Teacher 4, Quad, and ME Goals.
While we're unable to provide free samples of individual layouts, we do offer a Layout Guide and an Add-On Guide for purchase, which let you preview our layouts before choosing! The Layout Guide shows our planner layouts at their actual 7" x 9" printed size, with each layout shown with Color and Lines "on" and "off" so you can see the customization options available. The Add-On Guide helps you personalize your planner further, with a list of header suggestions and descriptions of our tabbed and dispersed add-ons. We hope these guides, along with the information and screenshots provided for each layout, help you choose the layout that works best for you.
We offer 5 color schemes for all 3 sizes of our planners - Colorful, Modern, Neutral - Beige, Neutral - Gray, and Neutral - Sage.
Not all layouts will be offered in all 5 options.
We are only able to offer digital gift cards for our website. You can find them here. They can be sent immediately to the recipient's email address or can be scheduled for a future date.
You do have the option to send a gift card to your own email address and print it at home. The intended recipient will not have any issues with redeeming their gift card when they go to place their order.
Our gift cards are transferable and do *not* expire!
Staple bound binding is when single sheets of paper are printed on both sides, folded in half, and then stapled through the fold by a saddle stitch stapler. This binding method for our planners and journals is very sturdy and will allow your notebook to lie completely flat when opened, making them great for writing in.
Our personalized notebooks may or may not include tabs. If you choose to order a notebook with only one page type, then your notebook will not include a Notes tab. For example, if you ordered a Graph Pages Notebook with an extra 40 Graph Pages, then the notebook will not include tabs. If you add a different page type other than the base pages of your notebook, the notebook will include a tab for each page type.
We offer 3 different sizes for our planner discs. Our discs are compatible with all 3 sizes of planners that we offer. The disc size that you choose should be based on how many pages you would like bound at one time.
.75" - This size is great for notebooks or for a 1 - 3 months planner
1" - This size is best for 6 - 8 month planners or 4-6 months with add-ons.
1.5" - This size should fit a full 12-month weekly planner. If your planner has the maximum number of add-ons, you might be unable to place the full planner on the discs.
Other helpful information to keep in mind:
Recommended Maximum Number of Pages-
.75" - Best fits 35 to 55 pages
1" - Best fits 75 to 95 pages
1.5" - Best fits 160 to 180 pages
Our Weekly planners range from 90 - 120 pages depending on the layout
Our 12-month Daily planners have 220 pages
Lay your planner flat. Gently press or flex the top edge of the bookmark to release the first set of teeth from the coil. Then pivot the bookmark sideways and outward, releasing each coil loop one at a time as you work down the strip. Once every tooth is free, lift it away. Avoid pulling straight up or yanking it out quickly, since this can catch the teeth on the coil.
We offer 3 selections for our planners and notebooks: Synthetic, Synthetic + Clear Covers, and Disc Punch Cover options (Vegan Leather Bookshelf Design and Vegan Leather Black)
Synthetic - These PVC synthetic covers are printed on a durable, synthetic material that is both waterproof and tear-resistant. They also have a protective coating to protect from scratches and to maintain ink quality. These covers do not easily break.
Synthetic + Clear Covers - If you would like additional protection for your cover, this option pairs our original synthetic cover with a 20 mil clear plastic cover on both the front and back of the planner. The synthetic covers are very durable on their own, but we offer this with the understanding that some prefer the extra durability. With normal wear and tear, the plastic clear covers can scratch and break over time. We offer a 30-day guarantee for the clear plastic covers.
Vegan Leather Disc Punch Covers - Our Vegan Leather Disc Punch Covers feature sturdy & durable vegan leather. They are available for our A5, 7x9 and 8.5 x 11 disc-punched planners and disc-punched notebooks and are 2mm thick.
Bending is most often caused by pulling the bookmark out quickly or straight up, especially in thicker planners with more weight, such as 12-month planners. Releasing it gently from the top and pivoting it outward puts much less strain on the prongs.
Shipping Questions FAQs
Standard Shipping: UPS Ground, UPS Ground Advantage, FedEx Ground, USPS Ground Advantage, or USPS Priority
Expedited Shipping: UPS Express, FedEx Express, or USPS Priority Mail.
Hawaii, Alaska, APO, and FPO addresses are shipped via USPS only.
International Shipping: UPS International, USPS International Priority, or FedEx International
Accessories orders that weigh less than 13oz will be shipped through USPS Ground Advantage as their standard shipping method.
If your address cannot be delivered to by a certain carrier, you'll be prompted to provide shipping instructions when you enter your shipping information at checkout.
We are only able to ship to countries that can provide us with tracking information through our carrier. We ship to the following countries: United States, Canada, Great Britain, Germany, France, Italy, Spain, Australia, New Zealand, Singapore, Belgium, Denmark, Finland, Netherlands, Sweden, Switzerland, Ireland, Portugal, Croatia, Estonia, Gibraltar, Hungary, Latvia, Lithuania, Luxembourg, Malaysia, and Malta.
Please be patient with tracking updates for standard shipping, as tracking might not begin updating for 24-48 hours and may not update at all while your package is on a truck traveling to you. The information you see on the tracking is the same information that is provided to us. We have found that tracking is not always accurate and that your package can arrive at your door without tracking having ever updated. EasyPost and UPS will provide an estimated delivery date for your order, but this date is not a guarantee, and it will update as transit progresses. We understand that you are anxious to receive your order, but we are not able to get a package to you sooner than the carrier is projecting.
There are many reasons a package can be delayed in transit, including weather, mishandling by the carrier, or incorrect address information on the shipping label.
For Standard Shipping (USPS Ground Advantage), please note that the delivery date shown in tracking is an estimate, not a guarantee transit can take up to 8 business days. Additionally, tracking may take longer than usual to begin updating, and the first scan is sometimes logged closer to the destination rather than here in Southern California, so please be patient if tracking seems delayed at first.
If you haven't received your package after 10 business days for Standard Shipping, or 5 business days for Priority Shipping, please let us know so we can follow up on your package. While we have no control over carrier handling once a package ships, we'll work with you to help make sure you receive your order.
We do not offer order pick ups. We ship all orders from our Southern California facility via the following carriers: FedEx, UPS, and USPS.
Yes, we ship to P.O. boxes with both our Standard and Priority shipping methods. Please make sure to include your P.O. Box number if you have one, as a precaution to avoid any issues with delivery. Plum Paper is not responsible for shipping delays or delivery issues caused by a missing P.O. Box number or an address that was not clearly identified as a P.O. Box.
For P.O. Box orders, our production team will automatically select USPS as the shipping carrier. If a carrier does not deliver to your address for any other reason, you can let us know in the Shipping Instructions box when you enter your shipping information at checkout, and request USPS shipping there.
As soon as your label is created and your package ships, an email is automatically sent to the email address on your account, giving you your tracking information. Just click on the link in this email, and you will be able to track your package.
You can also find your tracking information in your account profile under the orders tab.
For the best up-to-date tracking for your package, please enter your tracking information directly at UPS.com or USPS.com.
If your order was shipped with UPS Surepost, you can find the USPS tracking number assigned to your package on UPS.com.
Yes! We offer free standard shipping on continental US orders over $100. Shopping cart total must reach $100 or more before taxes and after discount to receive the free shipping discount at checkout. No Promo Code Required. Discount automatically applied at checkout. Promotion does not apply to Hawaiian + Alaskan addresses, APOs, Priority Shipping, or International orders. Cannot be combined with any other promotions. Excludes all purchase orders and gift cards. Discount cannot be applied to orders placed prior to sale start. Limited time only. Terms of offer are subject to change at any time without notice.
We are not able to offer free shipping for Hawaiian, Alaskan, APO/FPO, or non-continental US addresses. We are not able to offer free international shipping. Gift card purchases do not count towards the subtotal for free shipping.
UPS (USA) - 1-800-742-5877
UPS (International) - 1-800-782-7892
USPS - 1-800-275-8777
We understand that it is frustrating to contact UPS and USPS about a package. So if you require assistance with your in-transit or delivered package, please contact us via email at hello@plumpaper.com
Your package may be subject to customs brokerage fees, import duties and taxes once it reaches your country. These aren’t included in your Plum Paper total and are the recipient’s responsibility. They’re set by your government and the carrier, so we can’t determine them in advance. Customs policies vary by country; your local customs office can tell you more.
Shipping to Canada? Orders over CA$40 are typically subject to GST/HST, plus a UPS brokerage fee.
To avoid delays at customs
- Please don’t refuse your shipment or ignore carrier requests about duty or tax charges. Most carriers hold a package for 5 days after it arrives in your country, then return it to us.
- To pay, enter your tracking number at UPS.com for a payment link. You’ll need to create a UPS.com account first.
- We don’t offer refunds for packages that are refused or not picked up at customs.
Pricing and shipping costs
- Prices on our site are in USD. Your credit card company converts them at checkout.
- International shipping is calculated at checkout once you enter your address. We work with our carriers to get you the best price we can.
Please double-check your shipping address before completing your order. The shipping address will be included in your confirmation and shipping notification emails. You can also view the address in your Profile under Orders. If your order has NOT been shipped yet, we CAN still change your address. Please email us at hello@plumpaper.com as soon as possible with the corrections.
We do not review the shipping address that we receive for an order. The shipping label will print exactly how the address was entered at checkout.
Plum Paper is not able to make any changes to a shipping address for a package that is currently in transit. With incorrect zip codes, it is at the carriers’ discretion whether they will correct the issue or return the package to our warehouse.
Plum Paper is not responsible if an order is delivered to the address that was received instead of being returned to us.
In the case that your package is returned to us, we can arrange a reshipment of the order once we receive it. We will ask that the shipping fee be paid again if the issue with delivery is not due to an error made on our behalf.
Plum Paper is also not responsible if a forwarding address is not honored. If any fees are issued for a forwarding address service, Plum Paper is not responsible for any charges that a customer might incur.
If you need to change the address on your order, there is a chance that we can catch it and make the change before your package is shipped. If a label has not yet been created, we can change the address. Please email us as soon as possible with your ORDER NUMBER to see if it is not too late. We will always do our best to accommodate this change.
Once shipped, we are NOT able to change the shipping address for an order shipped with USPS. Please contact us to see what options are available if your order was shipped via UPS.
We are not able to make changes to a billing address. They do not affect whether an order will be processed after we receive an order.
Please send us an email at hello@plumpaper.com as soon as you realize that your package has not been received. We ask that we be notified of a delivery issue within 14 days of the package being marked as delivered. A package may be delivered up to 48 hours after being marked as delivered. Please double-check with your neighbors, housemates, and mailroom/leasing office to see if anyone else has information about your package. Please let us know of any issues with your package that was handled by UPS, and we will file a claim on your behalf.
Please review the shipping address that was included in your order confirmation, as this was the address printed on the shipping label. Plum Paper is not responsible for any incorrect information printed on a shipping label. Only English characters can be printed on a shipping label.
With UPS Ground and UPS 2nd Day Air, we are able to contact UPS to change an address, but there may be an additional fee for this service. This fee usually starts at $17.60. We will do our best to assist you.
Plum Paper cannot be held responsible if a package is delivered to an incorrect or previous address. Plum Paper is not responsible if a package is not forwarded but instead delivered.
As stated at checkout, there are no cancellations or refunds for our custom products. Plum Paper cannot issue a refund for an order that has been lost in transit or was not received after being marked as delivered.
Once your package has been picked up from our warehouse, shipping will take these estimated times to be delivered:
Standard Shipping (FedEx, USPS, UPS):
Typically, 3–5 business days within the U.S.
Expedited Shipping (FedEx, UPS, USPS):
Usually 2–3 business days.
International Shipping (USPS, FedEx, UPS):
Delivery times vary by country, but generally 3-5 business days.
Shipping Times are separate from Processing Times. Please be aware that all shipping carriers are experiencing shipping delays. We are not responsible for these delays and cannot guarantee shipping delivery times.
Pending Order FAQs
Because each planner is hand-made to your customizations, we're unable to offer expedited processing. We work hard to ship every order within the estimated timeframe provided at checkout. If you'd like your order to arrive faster once it ships, you can select Expedited Shipping at checkout for an additional fee, this speeds up delivery time, not production time.
Because all of our products are custom and made to order, we are not able to make any changes to your order once it has been placed. Please be sure to double-check your order, your shipping address, and our estimated processing time before completing your order.
Once your order is placed, it goes straight to our processing queue. The quickest way to check its status is by clicking the Order Details button in your confirmation email. You can also log into your account, go to the Orders tab, and click Order Details there.
On the order details page, you'll see your order status ("In Production" or "Received" — these mean the same thing) and your estimated processing time in the bottom right.
Once your order ships, you'll receive a shipment notification email with tracking info, or find your tracking link at the bottom left of the order details page.
Our processing time varies due to the season your order is placed and the volume of orders that are received during this time. Our current processing time and approximate ship dates can be viewed on each page during the ordering process as well as at check out. Because each planner is not printed until an order is placed, the processing time is the same regardless of the number of customizations.
We would be happy to resend the confirmation email to you. Before reaching out, please check your spam or junk folder, as it sometimes ends up there. If you still don't see it, send us an email to hello@plumpaper.com to request it be resent to you. You can also view your full order details in your account profile under Orders. Your planner details and shipping address can be viewed here.
If you need to change the address on your order, there is a chance that we can catch it and make the change before your package is shipped. If a label has not yet been created, we can change the address. Please email us as soon as possible with your ORDER NUMBER to see if it is not too late. We will always do our best to accommodate this change.
Once shipped, we are NOT able to change the shipping address for an order shipped with USPS. Please contact us to see what options are available if your order was shipped via UPS.
We are not able to make changes to a billing address. They do not affect whether an order will be processed after we receive an order.
We are so sorry if your order is taking longer than expected to ship out. We give an approximate ship date on all orders but are unable to guarantee that your order will ship out by this date. A few factors can contribute to a delayed order:
1. Your item did not pass our quality control check: It is so important to us that you love your finished product. Occasionally, we will notice a flaw in your order during the final check right before shipment. This imperfection could cause a slight delay as we take the time to make any corrections needed and are sure the planner you are receiving is perfect.
2. There is an issue with your order, and we have sent you an email regarding either an item in your order, your customizations, or your shipping address. Please double-check your junk folder for any correspondence attempts.
3. Many of our products are printed in-house, and we may need to make an item (ie, hardcovers, tabs, stickers) in order to complete your order. Our production team works hard to produce each item.
Please remember that the processing dates that we provide are not a delivery window. We are not able to provide a more accurate update for an order while it is being made, so the status will show as Received/In Production until it is shipped.
If you'd like to place an order using a Purchase Order (PO), please contact our Customer Service team before placing your order — you can reach us through the contact form below or by emailing hello@plumpaper.com. We'll provide instructions on how to proceed.
Returns and Exchanges FAQs
We do not accept returns on custom items. All sales are final. We cannot cancel or refund an order past the 24-hour mark.
If there is an error or damage on our part, please email us at hello@plumpaper.com within 7 business days so we can remedy the problem.
For all non-customized items, please contact us within 15 days of receiving your order to request a return. If the item is eligible for a return, we will assist you in the process of sending your item back to us. All items must be returned in like-new condition with their original packaging. Planner Discs can only be returned if unopened. Returns must be received at, or post-marked en route to, our warehouse within 30 days after initial delivery.
All custom orders must be canceled within 24 hours. Once 24 hours has passed, we are no longer able to cancel a custom order. To cancel an order within 24 hours, please email us at hello@plumpaper.com with your order number.
Once we receive an order cancelation, you should receive a response from our customer service team, as well as two automated cancelation and refund emails. If you do not receive a response within 1 business day, please contact us again.
If ordering on Friday, Saturday, or Sunday, you will receive a response from our team on the following Monday.
The time it takes for your refund to appear back in your bank account can vary from bank to bank. We have found that it can take anywhere between 5-10 days to receive your refund. Please contact your bank for any further details.
Problem With an Order FAQs
If your planner doesn't seem right, contact us and we'll review your order to confirm it was printed exactly as specified.
You can view your full order details anytime under the Orders tab in your account profile, including your cover customizations, custom headers, start month, custom events, and add-ons. If what you received doesn't match those details, let us know and we'll take it from there.
We can help you with
* checking the gift card balance
* re-sending the original gift card email
* fixing a typo in the recipient's email
* applying a gift card to a recently placed order.
Please email us for any assistance you require.
Please send us an email to hello@plumpaper.com if your order is not correct. Please include your ORDER NUMBER and tell us what is incorrect about your order.
Please double-check your full order details in your account's order history. All of the customizations that we received will be shown for you to review.
Please email us at hello@plumpaper.com within 7 business days of receiving your order, letting us know the damage that has occurred to your planner and attach a photo of the damage. A photo must be included in order for us to provide assistance. We will be sure to offer a solution to the problem right away.
Please contact us immediately at hello@plumpaper.com if the order you received is not your order. We will ship the correct order right out.
We aim for every planner that leaves our warehouse to be in perfect condition, but occasionally mistakes happen. If your planner arrives with an error, please contact us within 7 business days of delivery, and we'll make it right.
Please contact us as soon as possible if there is an issue with your order's tracking or delivery. We can file a claim with UPS on your behalf. We are not notified by UPS of a claim being filed by the customer so please email us at hello@plumpaper.com and include your ORDER NUMBER. We will assist you as best we can.
Please be advised that the Synthetic covers for our planners are susceptible to heat. Please do not keep your planner out in the sun, in a hot car, or close to any source of heat. The covers can warp.
Our hardcovers are water resistant but not waterproof. Water damage can occur if the planner is submerged for any amount of time.
Plum Paper cannot be held responsible for any heat or water-related issue for an order that is marked delivered more than 24 hours.
Yes, it is. A key feature of our planners is the ability to select any start month. To ensure that every day is included for each month, we use 'grayed out days' to denote when part of a week is for the previous or following month. For example, if the 1st of the month is on a Wednesday, the Monday and Tuesday of that week will be in light gray as those days are part of the previous month.
The layouts that do not include grayed out days are the Ultimate Goal, Ultimate Financial, and Daily layouts.
Yes, this is a very normal shipping update to receive. USPS will sometimes partner with the military to deliver packages. Your package is not lost, nor should it be delayed past the 8 business days that ground shipping can take. Your tracking information should update in a few days that it is closer to the final destination. Please allow the full 8 business days for your order to arrive. If you are still without the package at this time, please reach out to us.
Please understand that we do not have any control over how USPS will deliver a package to the recipient.
Please double-check your shipping address before completing your order. The shipping address will be included in your confirmation and shipping notification emails. You can also view the address in your Profile under Orders. If your order has NOT been shipped yet, we CAN still change your address. Please email us at hello@plumpaper.com as soon as possible with the corrections.
We do not review the shipping address that we receive for an order. The shipping label will print exactly how the address was entered at checkout.
Plum Paper is not able to make any changes to a shipping address for a package that is currently in transit. With incorrect zip codes, it is at the carriers’ discretion whether they will correct the issue or return the package to our warehouse.
Plum Paper is not responsible if an order is delivered to the address that was received instead of being returned to us.
In the case that your package is returned to us, we can arrange a reshipment of the order once we receive it. We will ask that the shipping fee be paid again if the issue with delivery is not due to an error made on our behalf.
Plum Paper is also not responsible if a forwarding address is not honored. If any fees are issued for a forwarding address service, Plum Paper is not responsible for any charges that a customer might incur.
Please send us an email at hello@plumpaper.com as soon as you realize that your package has not been received. We ask that we be notified of a delivery issue within 14 days of the package being marked as delivered. A package may be delivered up to 48 hours after being marked as delivered. Please double-check with your neighbors, housemates, and mailroom/leasing office to see if anyone else has information about your package. Please let us know of any issues with your package that was handled by UPS, and we will file a claim on your behalf.
Please review the shipping address that was included in your order confirmation, as this was the address printed on the shipping label. Plum Paper is not responsible for any incorrect information printed on a shipping label. Only English characters can be printed on a shipping label.
With UPS Ground and UPS 2nd Day Air, we are able to contact UPS to change an address, but there may be an additional fee for this service. This fee usually starts at $17.60. We will do our best to assist you.
Plum Paper cannot be held responsible if a package is delivered to an incorrect or previous address. Plum Paper is not responsible if a package is not forwarded but instead delivered.
As stated at checkout, there are no cancellations or refunds for our custom products. Plum Paper cannot issue a refund for an order that has been lost in transit or was not received after being marked as delivered.
If you are missing an accessory or personalized item, please email us at hello@plumpaper.com, and we will look into the issue. Please include your ORDER NUMBER send contact us as soon as possible after receiving your package so we can resolve the issue right away. We are not able to send replacement items after 90 days of an order being shown as received.