Custom orders will be processed in 10-15 business days | Please select your start month accordingly
Plum Paper Support
Frequently Asked Questions
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Placing an Order
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Pending Order
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Placing an Order FAQs
Q:
I am confused on how to place an order. Can you help me?
Q:
How do I place a Tax Exempt order or a Purchase Order?
Q:
Can I make a special request for my order?
A:

We are only able to offer the customizations available through the builder on our website and cannot make alterations to the layouts we offer.

If you have a special request or question about your order, please contact our customer service team via email at hello@plumpaper.com BEFORE placing your order. Once an order is placed, it goes straight to production for printing, and we are not able to honor special requests after the order has been submitted.

Q:
I am not able to move my item to my cart. Can you help?
Q:
Can I change the colors of any pattern design?
Q:
Can I personalize my cover design?
Q:
My native language uses accents and special characters. Will they print in my custom headers if I include them?
Q:
The font that I have chosen is too small.
Q:
What resolution should my photo be?
Q:
Will my cover match the colors that my computer shows exactly?
Q:
Do I have to include personalization on my cover?
Q:
What is your current processing time?
Q:
I am unable to complete my order and am receiving an error message.
Q:
Can my planner order be rushed?
Q:
What if I have a question about my order?
Q:
Are there any discounts available?
Q:
How can I review my order details?
Q:
What payment methods do you accept?
Q:
How do I request my planner's cover be made interchangeable?
Q:
Can I save my planner in my cart until I'm ready to order?
Q:
My order details say 'NO PUNCH' for my planner. What does this mean?
Q:
My order details say 'DISC PUNCH' for my planner. What does this mean?
Q:
My order details are not reflecting my Start-Day selections. Why is that?
Q:
I am having trouble adding my custom events. Why is that?
Q:
Do you offer price adjustments?
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