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Frequently Asked Questions
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Problem With an Order
Problem With an Order FAQs
Q:
My planner arrived damaged. What do I do?
Q:
My order arrived incomplete.
Q:
I received someone else’s order. What do I do?
Q:
My planner is not what I thought I had ordered.
Q:
My planner was less than perfect when it arrived.
Q:
I provided the incorrect address and my package was returned to you. What is your policy?
Q:
I am having an issue with my gift card. Can you help?
Q:
There is an issue with my package and I filed a claim with UPS. What should I do next?
Q:
What should I do if my order is incorrect?
Q:
How should I care for my planner's cover?
Q:
My tracking shows that my package was delivered, but I have not received it. What do I do?
Q:
My tracking says that it was 'tendered to the military.' Is this normal?
Q:
My planner appears to have been printed incorrectly, and some days are lighter in color. Is this normal?
A:

Yes, it is. A key feature of our planners is the ability to select any start month. To ensure that every day is included for each month, we use 'grayed out days' to denote when part of a week is for the previous or following month. For example, if the 1st of the month is on a Wednesday, the Monday and Tuesday of that week will be in light gray as those days are part of the previous month.

The layouts that do not include grayed out days are the Ultimate Goal, Ultimate Financial, and Daily layouts.

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