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Plum Paper Support
Frequently Asked Questions
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General Questions
Placing an Order
Product Questions
Shipping Questions
Pending Order
Returns and Exchanges
Problem With an Order
Problem With an Order FAQs
Q:
My planner arrived damaged. What do I do?
Q:
My order arrived incomplete.
Q:
I received someone else’s order. What do I do?
Q:
My planner is not what I thought I had ordered.
Q:
My planner was less than perfect when it arrived.
Q:
I provided the incorrect address and my package was returned to you. What is your policy?
Q:
I am having an issue with my gift card. Can you help?
Q:
There is an issue with my package and I filed a claim with UPS. What should I do next?
Q:
What should I do if my order is incorrect?
Q:
How should I care for my planner's cover?
Q:
My tracking shows that my package was delivered, but I have not received it. What do I do?
Q:
My tracking says that it was 'tendered to the military.' Is this normal?
A:

Yes, this is a very normal shipping update to receive. USPS will sometimes partner with the military to deliver packages. Your package is not lost, nor should it be delayed past the 8 business days that ground shipping can take. Your tracking information should update in a few days that it is closer to the final destination. Please allow the full 8 business days for your order to arrive. If you are still without the package at this time, please reach out to us.

Please understand that we do not have any control over how USPS will deliver a package to the recipient.

Q:
My planner appears to have been printed incorrectly, and some days are lighter in color. Is this normal?
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