Plum Paper Support
Frequently Asked Questions
Placing an Order FAQs
Q:
How do I place a Tax Exempt order or a Purchase Order?
A:
If your organization qualifies for tax-exempt status, you can upload your exemption certificate in your Account Profile. Once submitted, our team will review and verify your certificate within 1–3 business days. Approved certificates will automatically apply to eligible future orders, removing applicable taxes at checkout.
If you'd like to place an order using a Purchase Order (PO), please contact our Customer Service team before placing your order. You can reach us through the contact form below or by emailing hello@plumpaper.com. We'll provide instructions on how to proceed.
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