Please double-check your shipping address before completing your order. The shipping address will be included in your confirmation and shipping notification emails. You can also view the address in your Profile under Orders. If your order has NOT been shipped yet, we CAN still change your address. Please email us at hello@plumpaper.com as soon as possible with the corrections.

We do not review the shipping addresses that we receive in an order. The shipping label will print exactly how the address was entered at checkout. Only English characters can be printed on a label.

Plum Paper is not able to make any changes to a shipping address for a package that is currently in transit. With incorrect zip codes, it is at the carriers’ discretion whether they will correct the issue or return the package to our warehouse.

Plum Paper is not responsible if an order is delivered to the address that was received instead of being returned to us.

In the case that your package is returned to us, we can arrange a reshipment of the order once we receive it. We will ask that the shipping fee be paid again if the issue with delivery is not due to an error made on our behalf. Plum Paper is also not responsible if a forwarding address is not honored. If any fees are issued for a forwarding address service, Plum Paper is not responsible for any charges that a customer might incur.