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Plum Paper Support
Frequently Asked Questions
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Product Questions
Shipping Questions
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Problem With an Order
Problem With an Order FAQs
Q:
My planner arrived damaged. What do I do?
Q:
My order arrived incomplete.
Q:
I received someone else’s order. What do I do?
Q:
My planner is not what I thought I had ordered.
Q:
My planner was less than perfect when it arrived.
Q:
I provided the incorrect address and my package was returned to you. What is your policy?
Q:
I am having an issue with my gift card. Can you help?
Q:
There is an issue with my package and I filed a claim with UPS. What should I do next?
Q:
What should I do if my order is incorrect?
Q:
How should I care for my planner's cover?
Q:
My tracking shows that my package was delivered, but I have not received it. What do I do?
A:

Please send us an email at hello@plumpaper.com or contact us through live chat as soon as you realize that your package has not been received. We ask that we be notified of a delivery issue within 14 days of the package being marked as delivered. A package may be delivered up to 72 hours after being marked as delivered. We ask that you double-check with your neighbors, housemates, and mailroom/leasing office to see if anyone else has information about your package. Please let us know of any issues with your package that was handled by UPS, and we will file a claim on your behalf.

Please review the shipping address that was included in your order confirmation, as this was the address printed on the shipping label. Plum Paper is not responsible for any incorrect information printed on a shipping label. Only English characters can be printed on a shipping label.

Plum Paper cannot be held responsible if a package is delivered to an incorrect or previous address. Plum Paper is not responsible if a package is not forwarded but instead delivered.

As stated at checkout, there are no cancellations or refunds for our custom products. Plum Paper cannot issue a refund for an order that has been lost in transit or was not received after being marked as delivered.

Q:
My tracking says that it was 'tendered to the military.' Is this normal?
Q:
My planner appears to have been printed incorrectly, and some days are lighter in color. Is this normal?
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